Installation of updates using LiveUpdate 3.3 on Windows 2008 or Windows Vista fails with error 1806 and 1812.

Article:TECH70931  |  Created: 2009-01-27  |  Updated: 2013-07-01  |  Article URL http://www.symantec.com/docs/TECH70931
Article Type
Technical Solution

Product(s)

Issue



Installation of updates using LiveUpdate 3.3 on Windows 2008 or Windows Vista fails with error 1806 and 1812.


Solution



Further investigation in the Log.LiveUpdate file reveals the following errors:
 
"C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt242\1239036859jtun_hf29x64.zip", Script File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt242\script.dis", HR: 0x802A0023
 
4/30/2009, 23:43:00 GMT -> HR 0x802A0023 DECODE: E_DIS_LAUNCHEX_FAILED_PROCESS_EXIT_CODE
 
4/30/2009, 23:43:00 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT
 
The Update executed with a result code of 1812, => The install script for this update was unable to launch a file it needed. LiveUpdate aborted the update install.
 

 
This issue is caused by Microsoft User Account Control (UAC). Symantec recommends consultation with the IT staff responsible for security before attempting the solution below.
 
Solution:
 
Disable Microsoft User Account Control (UAC).
 
Please note, this process will require a reboot.
 
1. Open the Control Panel.
 
2. Double Click on User Accounts.
 
3. Click Turn User Account Control on or off
 
3a. (If a User Account Control message is displayed, click Continue.)
 
4. Clear the Use User Account Control (UAC) to help protect your computer check box, then click OK.
 
5. Click the Resart Now to apply the change right away, or click Restart Later and close the User Account tasks window.
 
If security measures prevent you from disabling UAC, Symantec recommends manual installation of updates. The latest updates and hotfixes can be downloaded from http://www.symantec.com/business/support/downloads.jsp?pid=15047
 

Supplemental Materials

SourceError Code
Value1812

SourceError Code
Value1806

Legacy ID



325617


Article URL http://www.symantec.com/docs/TECH70931


Terms of use for this information are found in Legal Notices