Device Driver installation fails with - A valid Symantec product installation cannot be found on this system

Article:TECH71031  |  Created: 2009-01-01  |  Updated: 2012-02-05  |  Article URL http://www.symantec.com/docs/TECH71031
Article Type
Technical Solution

Product(s)

Subject

Issue



Backup Exec Device Driver installation fails with error "A valid Symantec product installation cannot be found on this system. You must first install a Symantec product before you can install Symantec device drivers"


Error



A valid Symantec product installation cannot be found on this system. You must first install a Symantec product before you can install Symantec device drivers.


Environment



The error above occurs, even though Backup Exec is installed & functioning on the machine.
 


Solution



 1. Run a Repair of the Backup Exec installation.

2. Reboot the machine.

3. Run the Device Driver installation again.


 



Legacy ID



326044


Article URL http://www.symantec.com/docs/TECH71031


Terms of use for this information are found in Legal Notices