The Storage Foundation for Windows High Availability (SFW-HA) 5.1 Enterprise Vault (EV) Configuration Wizard does not update the RegRep resource with the correct EV registry keys for the 64-bit platform.

Article:TECH71256  |  Created: 2009-01-08  |  Updated: 2011-04-05  |  Article URL http://www.symantec.com/docs/TECH71256
Article Type
Technical Solution


Environment

Issue



The Storage Foundation for Windows High Availability (SFW-HA) 5.1 Enterprise Vault (EV) Configuration Wizard does not update the RegRep resource with the correct EV registry keys for the 64-bit platform.


Cause



The SFW-HA 5.1 Configuration Wizard creates the RegRep resource with the EV registry keys related to the 32-bit platform, "HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault", which does not allow EV to fail over to another node  The correct EV registry keys for the 64-bit platform are "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault".


Solution



This issue has been identified and can be addressed by a workaround or by applying the patch available in this article and recreating the EV Service Group.

To workaround the issue, modify the RegRep resource attributes to include the correct location of the EV registry keys for the 64-bit platform. Any new EV Service Groups that are created will need to have the RegRep resource attributes manually edited to include the correct location of the registry keys.

To resolve the issue, download and install the patch available in this article, delete the EV Service Group, and launch the EV Configuration Wizard to recreate the EV Service Group. The RegRep resource attribute will have the correct location of the EV registry keys for the 64-bit platform. This patch replaces the EV Configuration Wizard so it creates the RegRep resource with the correct location of the EV registry keys for the 64-bit platform.

Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.
 

Attachments

1596233_326337.exe (963 kBytes)

Supplemental Materials

SourceETrack
Value1596233
Description

The SFW-HA 5.1 EV Configuration Wizard does not update the RegRep resource with the correct EV registry keys for the 64-bit platform.



Legacy ID



326337


Article URL http://www.symantec.com/docs/TECH71256


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