Live Update on a Windows Server 2008 fails with the "LU1812: A program that was part of this update failed when it ran. This update was not applied." Error.

Article:TECH71268  |  Created: 2009-01-09  |  Updated: 2013-12-18  |  Article URL http://www.symantec.com/docs/TECH71268
Article Type
Technical Solution

Product(s)


Issue



Live Update on a Windows Server 2008 fails with the "LU1812: A program that was part of this update failed when it ran. This update was not applied." Error.

 


Error



LU1812: A program that was part of this update failed when it ran. This update was not applied.

 


Cause



This happens because “User Access Control” is enabled on Windows Server 2008. 

 


Solution



1. Disable "User Access Control"  (for additional information on User Access Control refer : http://technet.microsoft.com/en-us/library/cc709691.aspx )
 
or 
 
2. Right-click the Backup Exec icon and select "Run as" and run it using local administrator.

Supplemental Materials

SourceError Code
ValueLU1812
Description

A program that was part of this update failed when it ran. This update was not applied.



Legacy ID



326349


Article URL http://www.symantec.com/docs/TECH71268


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