A backup of the System State of a remote Windows 2003 Domain Controller(DC) causes Backup Exec Remote Agent Service (beremote.exe) to crash on the DC with faulting module msvcr80.dll.

Article:TECH71269  |  Created: 2009-01-09  |  Updated: 2011-12-14  |  Article URL http://www.symantec.com/docs/TECH71269
Article Type
Technical Solution


An attempt to run a backup of the System State of a Domain Controller causes the backup to hang on SYSVOL component and then Backup Exec Remote Agent (RAWS) service crashes.This is pre-dominantly observed when there are two or more domain controllers replicating SYSVOL using File Replication Service.


The Backup Job Log will report following error

The Event Viewer on Domain Controller will show following event.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/4/2009
Time: 9:43:13 AM
User: N/A
Computer: DC

Faulting application beremote.exe, version 12.5.2213.133, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x000150e6


Stop File Replication Service (FRS) before System State backup. 
Use NTBackup to backup the system state and backup the resultant bkf files to Tape if needed.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see <http://www.symantec.com> Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here

Supplemental Materials


Beremote crashes when backing up sysvol


An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.

SourceError Code

A communications failure has occurred

SourceEvent ID

Faulting application beremote.exe, version 12.5.2213.133, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x000150e6.

Legacy ID


Article URL http://www.symantec.com/docs/TECH71269

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