When a schedule Backup Exec System Recovery (BESR) starts a recovery point image the Event ID 55: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume is generated repeatedly filling up the system event logs.

Article:TECH71661  |  Created: 2009-01-18  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH71661
Article Type
Technical Solution


Subject

Issue



When a schedule Backup Exec System Recovery (BESR) starts a recovery point image the Event ID 55: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume is generated repeatedly filling up the system event logs.


Error



The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume
1392, C:\Data\Systems Admin\Site Log\Privacy SBS\Event logs.

When a schedule Backup Exec System Recovery (BESR) starts a recovery point image the following Windows System event is generated repeatedly filling up the System event logs:

=====================================================

Event Type:      Error
Event Source:      Ntfs
Event Category:      Disk
Event ID:      55
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume <SYSTEM_NAME>.

====================================================

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57481
Description:
1392, C:\Data\Systems Admin\Site Log\Privacy SBS\Event logs.

====================================================


Cause



It is suspected the issue is an overlap of backup schedules between Backup Exec Windows Server and Backup Exec System Recovery.
 


Solution




Observation:
 

    Backup images that are created are capable of being successfully be used for files extraction and for full disk restores.

         It is suspected the issue is an overlap of backup schedules between Backup Exec Windows Server and Backup Exec System Recovery.

Resolution:

         If a CHKDSK utility has been ran, and all errors has been corrected, change the backup schedules between the two products to be sequential without overlap.

 


Supplemental Materials

SourceEvent ID
Value55
Description

The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume


SourceEvent ID
Value57481
Description

1392, C:\Data\System Admin\Site Log\privacy SBS\Event Logs


Legacy ID



326855


Article URL http://www.symantec.com/docs/TECH71661


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