Error : "VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state."

Article:TECH71812  |  Created: 2009-01-24  |  Updated: 2011-08-13  |  Article URL http://www.symantec.com/docs/TECH71812
Article Type
Technical Solution

Product(s)


Issue



Error : "VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state."


Error



V-79-10000-11212 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state.


Solution




1. Check the Event Viewer Log for errors pertaining to VSS.

2. Examine the Volume Shadow Copy Service (VSS) writer status by running the command VSSADMIN LIST WRITERS. Review the output and ensure that the writers are all showing a State of "[1] Stable" and that Last Error is showing "No error."
 
Note: In most cases rebooting the server has resolved such issues, in case the issue is unresolved and the Writer continues to show failed status, proceed to step 3 .
 
3 .Refer to the following Microsoft article to troubleshoot the VSS Snapshot errors:

Microsoft Knowledge Base Article 887827-A Volume Shadow Copy Service (VSS) update-2 package is available.
 http://support.microsoft.com/default.aspx?scid=kb;en-us;887827

If the VSS errors still appear in the Event Log, please contact Microsoft Support for further information.

Supplemental Materials

SourceUMI
ValueV-79-10000-11212
Description

VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state



Legacy ID



327066


Article URL http://www.symantec.com/docs/TECH71812


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