Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858
Article Type
Technical Solution

Product(s)

Issue



Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.


Cause



The report shows items that will expire within the next 60 days by default.   Items can be seen with an expiration higher than 60 if the ItemGranularityOnly schema type is being used for indexing and expiration is set to Modified date on the Storage Expiry tab of the Site Properties. 
 
For more information on ItemGranularityOnly please refer to the link in the Related Articles section.  The item is displayed because an attachment, that has an older modified date, in the email falls within the range of expiration.  This will then show the item in the report that contains the attachment and display the days until the email is expired.  

NOTE:  If Expiry is run the attachment and email will not be expired until the email expiration date is met.  Expiry is run using the database entries and the report is gathered from the index,  therefore it will list the email in the report.  

Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value1725179
Description

Expiry report in Outlook shows items beyond the expiry days when using item granularity indexing schema.



Legacy ID



327122


Article URL http://www.symantec.com/docs/TECH71858


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