Error when publishing: The remote server returned an error: 407 proxy authentication required

Article:TECH71869  |  Created: 2009-01-25  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH71869
Article Type
Technical Solution


Environment

Issue



Error when publishing: The remote server returned an error: 407 proxy authentication required

Error



Error E339197C: An error occurred while publishing. System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

Solution



This error can occur when a client computer tries to publish to the Backup Exec System Recovery Manager (BESRM).  The error is typically due to network security settings.  


To correct the problem, complete the following steps on the client computer:

1. Go to Start > Control Panel > Internet Options

2. Select the Security tab, highlight the Local intranet icon, click Sites, and click Advanced

3. Add the BESRM server's name and any server aliases, including the fully qualified domain name (FQDN), to the Local intranet zone.
Example:
server
server.domain.com

4. Close Internet Options

5. Edit C:\Windows\System32\drivers\etc\HOSTS in Notepad.  Add an entry for the BESRM server's IP address, name, and any aliases, including the FQDN
Example:
192.168.1.1    server.domain.com   server

6. Start the Backup Exec System Recovery service

7. Run PublisherUI.exe.  This can be found in the following location:

For 32-bit systems:
C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Management Control\

For 64-bit systems:
For C:\Program Files (x86)\Symantec\Backup Exec System Recovery\Manager\Management Control\

8.  In the "Web Service Address" field confirm that the FQDN of the BESRM server is used.
Example:
https://server.domain.com:8443/axis/services/Publisher

9.  Click Save and then Publish Now.  The publish should be successful.  Once that status is seen, close the PublisherUI.exe

Supplemental Materials

SourceUMI
ValueV-281-825-6524
DescriptionError E339197C: An error occurred while publishing. System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

Legacy ID



327138


Article URL http://www.symantec.com/docs/TECH71869


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