Hotfix for Symantec Enterprise Vault for File System Archiving 8.0 Service Pack 2 (SP2), Build 1693, While recalling files in bulk numbers from a pass-through enabled volume, the following error may occur on the File Server: 'The server was unable to allocate from the system nonpaged pool because the pool was empty'.
| Article:TECH71897 | | | Created: 2009-01-26 | | | Updated: 2009-01-19 | | | Article URL http://www.symantec.com/docs/TECH71897 |
Problem
Hotfix for Symantec Enterprise Vault for File System Archiving 8.0 Service Pack 2 (SP2), Build 1693, While recalling files in bulk numbers from a pass-through enabled volume, the following error may occur on the File Server: 'The server was unable to allocate from the system nonpaged pool because the pool was empty'.
Error
The server was unable to allocate from the system nonpaged pool because the pool was empty.
Solution
To which versions of Symantec Enterprise Vault (tm) can
this hotfix be applied?
This hotfix can only be
applied to the following versions of Enterprise Vault for:
Enterprise Vault 8.0
SP2
What issue does this hotfix resolve?
Recalling files in bulk numbers
from a pass-through enabled volume, the following error may occur on the File
Server: 'The server was unable to allocate from the system nonpaged pool because
the pool was empty'.
Which files does this hotfix replace?
EvPlaceholderService.exe
8.0.2.1697
evmf.sys
8.0.2.1697
How to install this hotfix:
The following steps are to be
performed on the File Server:
1. Stop Enterprise Vault File
Placeholder Service.
2. Go to the command prompt and
run the following command:
fltmc
unload evfilter
3. Take a backup of the
following files:
EvPlaceholderService.exe
Evmf.sys
4. Copy the following file
provided in download to the Enterprise Vault installation
folder:
EvPlaceholderService.exe
5. Copy the evmf.sys file
provided in the download from the appropriate folder x86 or x64 depending on the
environment to the following location:
C:\Windows\system32\drivers
6. Go to the command prompt and
run the following command:
fltmc
load evfilter
7. Restart the Enterprise Vault
File Placeholder Service.
How to uninstall this hotfix:
The following steps are to be
performed on the File Server:
1. Stop Enterprise Vault File
Placeholder Service.
2. Go to the command prompt and
run the following command:
fltmc
unload evfilter
3. Copy the following file from
the backup location to the Enterprise Vault installation
folder:
EvPlaceholderService.exe
5. Copy the evmf.sys file
from the backup location to the following location:
C:\Windows\system32\drivers
6. Go to the command prompt and
run the following command:
fltmc
load evfilter
7. Restart the Enterprise Vault
File Placeholder Service.
Note: This issue has been addressed in the following release:
Enterprise Vault 8.0 SP3
http://entsupport.symantec.com/docs/327168
Attachments
|
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| Source | ETrack |
| Value | 1542866 |
| Description | Document used to track this issue. |
Legacy ID
327168
Article URL http://www.symantec.com/docs/TECH71897
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Thank you.