When backing up a Windows 2008 server, the Backup Exec Job Engine service stops and the job fails with error "e00081d9 - The Backup Exec job engine system service is not responding"

Article:TECH71917  |  Created: 2009-01-27  |  Updated: 2012-03-05  |  Article URL http://www.symantec.com/docs/TECH71917
Article Type
Technical Solution

Product(s)


Issue



When backing up a Windows 2008 server, the Backup Exec Job Engine service stops and the job fails with error "e00081d9 - The Backup Exec job engine system service is not responding"


Error



V-79-57344-33241- The Backup Exec job engine system service is not responding.

e00081d9 - The Backup Exec job engine system service is not responding.For additional information regarding this error refer to link V-79-57344-33241. Below event id's are generated :

Event ID : 1000 
Details 
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
 
Description:
Faulting application bengine.exe, version 12.5.2213.0, faulting module bengine.exe, version 12.5.2213.0, fault address 0x0014b508
  
Event ID : 513 
Details 
Event Type: Error
Event ID 513 
Source Microsoft-Windows-CAPI2 
 
Description :
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.%1

Cause



This is a permissions issue. Event ID 513 is generated by the Cryptographic Services service (CryptSvc), which runs under the Network Service Account.
To confirm this, type command "vssadmin list writers" from the command prompt and check for writer Name: 'System Writer' in the list (System writer would be missing).


Solution



Modify the access control list on the registration folder
To perform this procedure, the user  must be a member of the local Administrators group, or must have been delegated the appropriate authority.
 
To modify the access control list on the COM catalog folder:
1. Click Start, and then click Computer
2. Navigate to %systemdrive%\Windows.  
3. Right-click on Registration folder, and click Properties, and then click the Security tab. 
4. Click Advanced, and then click Edit
5. If the User Account Control dialog box appears, confirm that the action it displays is appropriate, and then click Continue
6. Click Edit to view the special permissions assigned to this folder.
7. Ensure that the access control list matches the following criteria
  • The local Administrators group has Full Control permissions applied to This folder and files.
  • The Everyone group has List folder/read data, Read attributes, Read extended attributes, and Read permissions applied to This folder and files.
  • The local SYSTEM account has Full Control permissions applied to This folder and files
     

8.   If the permissions on this folder do not match what is listed in this procedure, make the appropriate changes, and then click OK.
   

To verify that the Shadow Copy System Writer is working properly
1. Click Start, point to All Programs, and then click Accessories
2. Right-click Command Prompt, and then click Run as administrator
3. If the User Account Control dialog box appears, confirm that the action it displays is appropriate, and then click Continue
4. In the command prompt window, type "vssadmin list writers"
5. Ensure that Writer Name: 'System Writer' is displayed in the list.
   
If the issue persists and the System Writer is still not listed,  proceed with the steps below. 
  
1. Click Start, point to All Programs, and then click Accessories
2. Right-click Command Prompt, and then click Run as administrator.
3. If the User Account Control dialog box appears, confirm that the action it displays is appropriate, and then click Continue
 
Run the following commands : 
Takeown /f %windir%\winsxs\filemaps\* /a
icacls %windir%\winsxs\filemaps\*.* /grant "NT AUTHORITY\SYSTEM:(RX)"
icacls %windir%\winsxs\filemaps\*.* /grant "NT Service\trustedinstaller:(F)"
icacls %windir%\winsxs\filemaps\*.* /grant BUILTIN\Users:(RX)
net stop cryptsvc
net start cryptsvc

Type "vssadmin list writers" and it should now show the system writers. Make sure all the writers are in "stable" state. If not, reboot the server and check again. In case the issue still persists please contact Microsoft Support for further troubleshooting.  
 
For Additional Information on Event ID 513 ( Shadow Copy System Writer Functionality ), please refer the following Microsoft Article :
 

 


Supplemental Materials

SourceError Code
Valuee00081d9
Description

The Backup Exec job engine system service is not responding


SourceUMI
ValueV-79-57344-33241
Description

The Backup Exec job engine system service is not responding


SourceEvent ID
Value1000
Description

Application Error, Faulting application bengine.exe


SourceEvent ID
Value513
Description

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.%1.



Legacy ID



327192


Article URL http://www.symantec.com/docs/TECH71917


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