Status 25 when trying backup server. cannot connect on socket. BPCD shows ' setsockopt 2 failed: h_errno 10038 '
| Article:TECH71925 | | | Created: 2009-01-27 | | | Updated: 2010-01-26 | | | Article URL http://www.symantec.com/docs/TECH71925 |
Problem
Status 25 when trying backup server. cannot connect on socket. BPCD shows ' setsockopt 2 failed: h_errno 10038 '
Solution
ERROR
CODE/MESSAGE:
Status code
25: cannot connect on socket
CLIENT BPCD
LOG
16:05:57.382
[3948.3380] <2> bpcd main: offset to GMT 18000
16:05:57.382
[3948.3380] <2> bpcd main: Got socket for input 640
16:05:57.460
[3948.3380] <2> logconnections: getsockname(640) failed: 10038
16:05:57.460
[3948.3380] <16> bpcd setup_sockopts: setsockopt 2 failed: h_errno
10038
16:05:57.460
[3948.3380] <2> bpcd main: setup_sockopts complete
16:05:57.460
[3948.3380] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.333: Function
failed: 17 0x00000011
16:05:57.460
[3948.3380] <16> bpcd main: authentication failed: 17
16:07:01.367
[420.1188] <2> bpcd main: offset to GMT 18000
16:07:01.367
[420.1188] <2> bpcd main: Got socket for input 664
16:07:01.382
[420.1188] <2> logconnections: getsockname(664) failed: 10038
16:07:01.382
[420.1188] <16> bpcd setup_sockopts: setsockopt 2 failed: h_errno
10038
16:07:01.382
[420.1188] <2> bpcd main: setup_sockopts complete
16:07:01.382
[420.1188] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.333: Function
failed: 17 0x00000011
16:07:01.382
[420.1188] <16> bpcd main: authentication failed: 17
TROUBLESHOOTING
STEPS:
M/S firewall
installed and disabled. But backups working for a year with it
disabled
Telnet to
client bpcd ports is successful from master
Client self
connect to bpcd is also successful (telnet localhost bpcd)
View TCP
error 10038 in bpcd log
REFERENCE:
TN 257698 for port blockage explanation. A link to this is below, in the
Related Documents section.
SOLUTION:
Enable Client M/S internal firewall
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Legacy ID
327202
Article URL http://www.symantec.com/docs/TECH71925
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Thank you.