Status 25 when trying backup server. cannot connect on socket. BPCD shows ' setsockopt 2 failed: h_errno 10038 '

Article:TECH71925  |  Created: 2009-01-27  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH71925
Article Type
Technical Solution

Product(s)

Environment

Issue



Status 25 when trying backup server. cannot connect on socket. BPCD shows ' setsockopt 2 failed: h_errno 10038 '

Solution



ERROR CODE/MESSAGE:
Status code 25:  cannot connect on socket

CLIENT BPCD LOG
16:05:57.382 [3948.3380] <2> bpcd main: offset to GMT 18000
16:05:57.382 [3948.3380] <2> bpcd main: Got socket for input 640
16:05:57.460 [3948.3380] <2> logconnections: getsockname(640) failed: 10038
16:05:57.460 [3948.3380] <16> bpcd setup_sockopts: setsockopt 2 failed: h_errno 10038
16:05:57.460 [3948.3380] <2> bpcd main: setup_sockopts complete
16:05:57.460 [3948.3380] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.333: Function failed: 17 0x00000011
16:05:57.460 [3948.3380] <16> bpcd main: authentication failed: 17
16:07:01.367 [420.1188] <2> bpcd main: offset to GMT 18000
16:07:01.367 [420.1188] <2> bpcd main: Got socket for input 664
16:07:01.382 [420.1188] <2> logconnections: getsockname(664) failed: 10038
16:07:01.382 [420.1188] <16> bpcd setup_sockopts: setsockopt 2 failed: h_errno 10038
16:07:01.382 [420.1188] <2> bpcd main: setup_sockopts complete
16:07:01.382 [420.1188] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.333: Function failed: 17 0x00000011
16:07:01.382 [420.1188] <16> bpcd main: authentication failed: 17


TROUBLESHOOTING STEPS:
M/S firewall installed and disabled. But backups working for a year with it disabled
Telnet to client bpcd ports is successful from master
Client self connect to bpcd is also successful   (telnet localhost bpcd)
View TCP error 10038 in bpcd log

REFERENCE: TN 257698 for port blockage explanation.  A link to this is below, in the Related Documents section.

SOLUTION:   Enable Client  M/S internal firewall
             





Legacy ID



327202


Article URL http://www.symantec.com/docs/TECH71925


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