Certain Exchange 2007 journal messages are being moved to the Failed To Copy folder

Article:TECH71972  |  Created: 2009-01-30  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH71972
Article Type
Technical Solution

Product(s)

Environment

Issue



Certain Exchange 2007 journal messages are being moved to the Failed To Copy folder.


Error



Event ID 3372
Category - Journal Task
Description - The following message could not be archived as it seems to have an invalid envelope body.
Title: BadMail
Mailbox: /O=EG/OU=EG/CN=RECIPIENTS/CN=JOURNALMBX
The message has been moved to 'Enterprise Vault Journaling Service\Failed to Copy' folder


Solution



This particular issue has been seen on environments that have Exchange 2007 users and an Exchange 2007 journaling rule pointing to an Exchange 2003 Mailbox.

HOW TO DETERMINE IF THE ISSUE IS THE SAME

1. Open the Journal Mailbox
2. Open the Failed to Copy Folder
3. Ensure that Preview Pane is selected
4. Select the offending Message
5. Looking at the preview the information should be as follows:-
Sender: John.Doe@symantec.com
Subject: Bad Mail
Message-ID: <Randomly Generated Message ID>
6. In the offending mail if the Message-ID is actually showing as PrevMsg-ID then the issue has been confirmed


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current versions of the product mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


 

Supplemental Materials

Value1722989
Description

Journaled messages being moved to failed to copy folder



Legacy ID



327263


Article URL http://www.symantec.com/docs/TECH71972


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