After upgrading the DLO 6.0 agent using the 6.1 MP4 maintenance pack, a "Failed to load configuration settings" message is reported.
| Article:TECH72043 | | | Created: 2009-01-03 | | | Updated: 2009-01-03 | | | Article URL http://www.symantec.com/docs/TECH72043 |
Problem
After upgrading the DLO 6.0 agent using the 6.1 MP4 maintenance pack, a "Failed to load configuration settings" message is reported.
Error
Failed to load configuration settings
Solution
Overview:
After
applying the 6.1 MP4 maintenance pack to upgrade a NetBackup 6.0 Desktop/Laptop
Option (DLO) agent, the following error may be encountered:
Failed
to load configuration settings
Resolution:
By making an
adjustment to the database (see detail below) and reinstalling the 6.1 desktop
client, the customer is now able to connect to the DLO server and perform
backups.
1. Install
the Microsoft SQL Management Studio Express on the server from Microsoft's site,
available at the following link:
2. Connect
to the local database.
3. Expand
the tree as follows: Databases > System Databases >
(master) > Programmability > Extended Stored
Procedures.
4. Find
dbo.sp_shadow_get_user_sid in this list.
5.
Right-click on dbo.sp_shadow_get_user_sid and select
Properties.
6. Click on
Permissions.
7. Click
Add.
8. Click
Browse and select Public from the listed accounts.
9. Click
Okay twice.
10. Back on
the Permissions item from step 6, check the Grant checkbox for the
Execute permission.
11. Click
Okay to apply the changes.
12.
Reinstall agent/client and test.
|
|
| Source | Error Code |
| Value | V-139-32772-3593 |
| Description | Failed to load configuration settings |
Legacy ID
327356
Article URL http://www.symantec.com/docs/TECH72043
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