Veritas services fail to start after installing Application Pack 1 (AP1) onto an existing installation of Storage Foundation of Windows that is not installed to the default installation path

Article:TECH72063  |  Created: 2009-01-02  |  Updated: 2010-01-03  |  Article URL http://www.symantec.com/docs/TECH72063
Article Type
Technical Solution


Environment

Issue



Veritas services fail to start after installing Application Pack 1 (AP1) onto an existing installation of Storage Foundation of Windows that is not installed to the default installation path

Solution



Description

If Storage Foundation for Windows 5.1 (SFW), Storage Foundation for Windows High Availability 5.1 (SFW-HA), or Veritas Cluster Server 5.1 (VCS) are installed to a non-default drive (i.e. not C:\), the Windows Application Pack 1 installation will succeed, but this will cause functionality issues within the product.

When AP1 is installed, registry entries and environmental variables used by SFW, SFW-HA and VCS are updated to point to the default installation location instead of the location where it was actually installed (i.e. D:\).


Details

This issue has been identified and a private fix is available from Symantec Enterprise Technical Support. To obtain the private fix, contact Symantec Support and reference this TechNote during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem, the support representative will further assist in obtaining the private fix. For a complete list of Symantec Enterprise Technical Support contact numbers, go to http://www.symantec.com/enterprise/support/index.jsp

Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.



Attachments

1521305_327403.exe (2.7 MBytes)

Supplemental Materials

SourceETrack
Value1521305
DescriptionIssues after AP1 installation when performed to a server with SFW/HA/VCS installed to a non-default path


Legacy ID



327403


Article URL http://www.symantec.com/docs/TECH72063


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