How to obtain the CaseID and SearchID for any search in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA)

Article:TECH72127  |  Created: 2009-01-06  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH72127
Article Type
Technical Solution

Product(s)

Environment

Issue



How to obtain the CaseID and SearchID for any search in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA)


Solution



The CaseID and SearchID of a search is often needed for use in SQL queries when troubleshooting or monitoring Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) search issues or performance.  The CA Department ID is referenced as the CaseID in the SQL database tables.
 
The procedures to obtain the SearchID of any search is the same in CA and DA 6.x, 7.x and 2007.x, but change with CA and DA 8.x and above.  The CA Department ID is referenced as the CaseID in the SQL database tables.

For CA/DA 6.x, 7.x, 2007.x
 
  1. Under the Case Administration or Department Administration column on the DA or CA home page, click on the Case or Department with the search for which the CaseID and SearchID is to be obtained.
     
  2. Click on the Search link to access the listing of searches for the Case or Department.
     
  3. Hover the mouse over the name of the search.
     
  4. Look in the URL in the Status Bar at the bottom of the web browser page to find the SearchID and CaseID numbers as shown in Figure 1 below.


    Figure 1: CA or DA SearchID Location
     
  5. Record the SearchID for use in SQL queries.

 

For CA/DA 8.x and above
 

  1. Click on the Cases or Departments tab in the DA or CA Client.
     
  2. In the left pane of the lower page section, click on the Case or Department with the search for which the SearchID is to be obtained.
     
  3. Click on the Searches tab to access the listing of Searches for the specified CA Department or DA Case.
     
  4. If the search has already been accepted, click the 'In Review' check box in the Filter by status box.
     
  5. Hover the mouse over the name of the search.
     
  6. Note the SearchID displayed next to the 'Search:' label and the CaseID displayed next to the "Case:' label in the pop-up pane as displayed in Figure 2 below:


    Figure 2: CA or DA SearchID Information Pop-up
     
  7. Record the SearchID for use in SQL queries.


Legacy ID



327471


Article URL http://www.symantec.com/docs/TECH72127


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