LiveUpdate fails with Error LU1805.and manual registration of Backup Exec using "BeUpdateOps.exe -AddBE -OptOut" fails with "Failed to register Backup Exec with LiveUpdate with an error code of 1603 -Now Exiting"

Article:TECH72430  |  Created: 2009-01-16  |  Updated: 2013-01-14  |  Article URL http://www.symantec.com/docs/TECH72430
Article Type
Technical Solution

Product(s)


Issue



LiveUpdate fails with Error LU1805.and manual registration of Backup Exec using "BeUpdateOps.exe -AddBE -OptOut" fails with "Failed to register Backup Exec with LiveUpdate with an error code of 1603 -Now Exiting"


Error



When attempting to manually register Backup Exec with LiveUpdate by running "BeUpdateOps.exe -AddBE -OptOut" the error "Failed to register Backup Exec with LiveUpdate with an error code of 1603 -Now Exiting" occurs.


Solution



Perform  the Following Steps to resolve the issue:
1. Check to make sure that the file "C:\Program Files (x86)\Symantec\LiveUpdate\ProductRegCom_3_3.DLL" exists.
2. If the file does not exist, it will need to be copied from a working machine of the same version.
3. If the file exists, try restarting the server
4. If rebooting the server does not fix the issue, uninstall LiveUpdate from the Backup Exec server.
5. Install LiveUpdate using the Backup Exec for Windows Servers Installation Media, or download and install the LiveUpdate version 3.3 from the following website: 
6. Browse to %program files%\symantec\Backup Exec\ and run BEUpdateOps.exe and click yes to register Backup Exec with LiveUpdate.
7. Run LiveUpdate.

Supplemental Materials

SourceError Code
ValueLU1805
Description

LiveUpdate was unable to find any products to update


SourceError Code
Value1603
Description

Failed to register Backup Exec with LiveUpdate



Legacy ID



327874


Article URL http://www.symantec.com/docs/TECH72430


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