The message body is corrupt when attempting to view an archived read receipt message in Outlook.

Article:TECH72591  |  Created: 2009-01-21  |  Updated: 2010-01-20  |  Article URL http://www.symantec.com/docs/TECH72591
Article Type
Technical Solution

Product(s)

Environment

Issue



The message body is corrupt when attempting to view an archived read receipt message in Outlook.

Solution



When double-clicking on an archived read receipt in Outlook to view the message the message body may not display properly.   The body of the message can appear as blocks and is unreadable.  


Workaround
1.  The message can be restored to Outlook and then viewed properly.  

2.  The item can be read in the Reading Pane of Outlook if the shortcut includes the message body, or the Message characters to include value on the Shortcut Content tab of the Mailbox policy is high enough to display the entire message.  

3.  If Outlook Web Access (OWA) is being used and Enterprise Vault has been configured for OWA then the message can be viewed in OWA properly without restoring the item.  


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value1732497
DescriptionUnable to view archived read receipt item properly, message body is corrupt.

Legacy ID



328453


Article URL http://www.symantec.com/docs/TECH72591


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