Backups of Mac OS X fail with '0xe00084af - The directory or file was not found, or could not be accessed.' when using the Remote Agent for Macintosh Servers (RAMS).

Article:TECH72731  |  Created: 2009-01-24  |  Updated: 2014-01-09  |  Article URL http://www.symantec.com/docs/TECH72731
Article Type
Technical Solution


Issue



Backups of Mac OS X fail with '0xe00084af - The directory or file was not found, or could not be accessed.' when using the Remote Agent for Macintosh Servers (RAMS).


Error



V-79-57344-33967 - Error 0xe00084af - The directory or file was not found, or could not be accessed.


Cause



This typically occurs when the following are true:

  1. Entire path length is greater than 256 characters (including spaces).
  2. Folder names include french accents .

Solution



  1. Stop RAMS by issuing the following command from a terminal session: # SyStemStarter stop VRTSrams
  2. Edit /etc/VRTSralus/ralus.cfg and add 8859-1 to the Encoder line so that it now reads:
    Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=8859-1
  3. Start RAMS: SyStemStarter start VRTSrams

Supplemental Materials

SourceError Code
Value0xe00084af
Description

The directory or file was not found, or could not be accessed


SourceUMI
ValueV-79-57344-33967
Description

The directory or file was not found, or could not be accessed



Legacy ID



328843


Article URL http://www.symantec.com/docs/TECH72731


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