Multiple SNAC Network Providers causes beremote to crash when trying to expand the resources of a remote server
| Article:TECH73013 | | | Created: 2009-01-31 | | | Updated: 2010-01-04 | | | Article URL http://www.symantec.com/docs/TECH73013 |
Problem
Multiple SNAC Network Providers causes beremote to crash when trying to expand the resources of a remote server
Error
An error was encountered while attempting to browse the contents of
Solution
With SEP
installed on a remote server that you intend to backup, you may observe the
above error message shown in Figure A when attempting to expand the remote
server's resources in a new backup job selection list.
[Figure
A]:
You may also
observe on the remote machine the following crash of the Remote Agent for
Windows Servers service (beremote.exe) in ntdll.dll or bedscomn.dll as shown in
the event ID in Figure B:
[Figure
B]:
As a
preliminary step, check the steps mentioned in Technote article 303025 in the
"Related Documents" section of this page, so that connectivity issues,
port issues/conflicts, and possible conflicting 3rd party applications can be
eliminated. If after doing so the problem persists, then please check the
following two registry keys named "HwOrder" and "Order":
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\NetworkProvider\HwOrder
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\NetworkProvider\Order
Upon
checking the value of the ProviderOrder registry key in each of the above
keys, you may find numerous "SnacNP" entries as shown in [Figure
C]:
[Figure
C]:
The actual
value may display the "SnacNP" entry up to, and possibly more than 61
times. An example of an incorrect registry key can be seen below:
SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,SnacNp,RDPNP,LanmanWorkstation,WebClient
Compared
with a normal entry on another server with SEP installed, the following should
be seen:
RDPNP,LanmanWorkstation,WebClient
[RESOLUTION]:
Schedule
some downtime for the affected remote server, remove all "SnacNP" entries, and
restart the server.
Warning:
Incorrect use of the Windows registry editor may prevent the operating system
from functioning properly. Great care should be taken when making changes to a
Windows registry. Registry modifications should only be carried-out by persons
experienced in the use of the registry editor application. It is recommended
that a complete backup of the registry and workstation be made prior to making
any registry changes
- 1: On the remote server, open the Windows Registry Editor
- 2: Modify the value of the ProviderOrder registry key located in the HwOrder and Order locations (see above) to show the following: RDPNP,LanmanWorkstation,WebClient
- 3: Restart the server
Afterwards,
attempt again to browse the remote server's resources.
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Legacy ID
329199
Article URL http://www.symantec.com/docs/TECH73013
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