When selecting an additional option in Evaluation Mode or entering a Backup Exec License Key, installation fails with the error 1603

Article:TECH73030  |  Created: 2009-01-31  |  Updated: 2014-04-11  |  Article URL http://www.symantec.com/docs/TECH73030
Article Type
Technical Solution

Product(s)

Subject

Issue



After selecting an additional option in Evaluation Mode or entering a Backup Exec License Key, installation fails with the error "Failed to install SQL Express BKUPEXEC instance with error 1603"

 


Error



Error: failed to install SQL Express bkupexec instance with error 1603

When the error above occurs, the following may show in the Backup Exec installation log bkupinst.htm:
07-28-2009,13:21:54 : ServerName\BKUPEXEC is a SQL Server Express Edition 
07-28-2009,13:21:54 :"SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD="" UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0 
 07-28-2009,13:21:54 : ERROR: Failed to install SQL Express BKUPEXEC instance with error 1603. ***To search for information about this error, click here 
 07-28-2009,13:21:54 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details. 
 07-28-2009,13:21:54 : Failed to install third party products.

Solution



To resolve this issue perform the following steps:
1.  Launch Beutility.exe  located under X:\Programs Files\Symantec\ Backup Exec (Where X: is the location for Backup Exec Installation, by default it would be C:\)
 
2. Select File > New Server. Enter the Backup Exec server name, then select OK.
 
3. After adding the name, it will show under all media servers.  Right click on the server name. 

 
 
4. Select Change Database Access from the drop down menu.

  
5. Grant access to the Backup Exec account and also the user account logged on to the server if different than the Backup Exec account . 
 
6.  Re-run the installation and attempt to add the license again.  

 


Supplemental Materials

SourceError Code
Value1603
Description

Failed to install SQL Express BKUPEXEC Instance



Legacy ID



329220


Article URL http://www.symantec.com/docs/TECH73030


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