Installation of the Symantec tape device drivers appears to be successful, but the drivers are not installed, a yellow exclamation shows in the Windows Device Manager, the driver provider remains either unknown or Microsoft, and code 39 is logged in the 'driver' tab in the tape device properties window.

Article:TECH73270  |  Created: 2009-01-07  |  Updated: 2011-08-26  |  Article URL http://www.symantec.com/docs/TECH73270
Article Type
Technical Solution

Product(s)


Issue



Installation of the Symantec tape device drivers appears to be successful, but the drivers are not installed, a yellow exclamation shows in the Windows Device Manager, the driver provider remains either unknown or Microsoft, and code 39 is logged in the 'driver' tab in the tape device properties window.


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
  1. Go to the following path in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}
  2. In the right hand pane for class make sure it states 'Tape drive'.
  3. In the right hand pane look for upper filter and lower filter, right click on them one by one, and delete them.
  4. Reboot the server.  Install the latest Symantec Tape Device Drivers by either running LiveUpdate or by manually downloading them from Symantec's Web Site. http://www.symantec.com/business/support/downloads.jsp?pid=15047
  5. Confirm the device drivers have installed properly by checking the properties on the tape drive once again in the Windows Device Manager. 



Legacy ID



329515


Article URL http://www.symantec.com/docs/TECH73270


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