Hotfix for Symantec Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 5 (SP5), Build 5359 Unable to search against external messages when using Department Partitions.
| Article:TECH73605 | | | Created: 2009-01-17 | | | Updated: 2009-01-17 | | | Article URL http://www.symantec.com/docs/TECH73605 |
Problem
Hotfix for Symantec Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 5 (SP5), Build 5359 Unable to search against external messages when using Department Partitions.
Solution
To which versions of Compliance Accelerator can this
hotfix be applied?
This hotfix can only be applied
to Compliance Accelerator 2007 SP5, Build 5359
What issue does this hotfix resolve?
Unable to run searches against
external messages when using Department Partitions. A configuration
setting has been modified to enable Internal/External and Freeform recipient
searching even if a Department is in a Partition.
Which files does this hotfix replace?
AcceleratorSearch.dll
ComplianceWeb.dll
How to install this hotfix:
Backup the CA Configuration
and Customer databases.
1. Stop the Accelerator Manager
service.
2. Copy the following files to a
safe location. Replace the files with updated files.
..\Enterprise vault Business
Accelerator\AcceleratorSearch.dll
..\Enterprise vault Business
Accelerator\AcceleratorAdminWeb\Bin\AcceleratorSearch.dll
..\Enterprise vault Business
Accelerator\Complianceweb\Bin\AcceleratorSearch.dll
..\Enterprise vault Business
Accelerator\ComplianceWeb\Bin\ComplianceWeb.dll
3. Execute the
'DBConfigurationUpdate.sql' script against the Compliance Accelerator
Configuration Database.
4. Execute the
'DBCustomerUpdate.sql' script against the Compliance Accelerator Customer
Database.
5. Start the Accelerator Manager
service.
6. Launch the CA application and
Click on System Configuration. Hold CTRL key and click on the System
Configuration gray banner to display the hidden settings. At the Settings
for: Search, locate the 'Enable internal/external search for partitioned
departments' setting and Click Edit on the right hand side of the setting
line. Then, place a check mark under the value column to enable the
feature. Click OK to the right of the setting line to save the change.
Click Close and restart the Accelerator Manager service.
7. On the SQL server, open
tblconfig table from the Customer Database and confirm the key 'Enable
internal/external search for partitioned departments' is set to 1.
How to uninstall this hotfix:
1. Stop the Accelerator
Manager service.
2. Replace the updated
files with the original files.
3. Restore the
Configuration and Customer databases.
4. Start the Accelerator
Manager service.
Note: This issue has been addressed
as part of the following release:
Compliance Accelerator 2007
Service Pack 6 (SP6)
Attachments
|
|
| Source | ETrack |
| Value | 1714177 |
| Description | Enable Internal/External and Freeform recipient searching even if a department is in a partition. |
Legacy ID
329915
Article URL http://www.symantec.com/docs/TECH73605
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Thank you.