When attempting to delete entries from the Files folder of the Personal Store Management in the Enterprise Vault Console, the user is prompted with a pop up error.
| Article:TECH73630 | | | Created: 2009-01-02 | | | Updated: 2009-01-02 | | | Article URL http://www.symantec.com/docs/TECH73630 |
Problem
When attempting to delete entries from the Files folder of the Personal Store Management in the Enterprise Vault Console, the user is prompted with a pop up error.
Error
The PST file entry cannot be deleted until the current operation is complete
Solution
Enterprise
Vault administrators who are trying to remove entries of PST Files that are in
the process of migrating with the status of "Completing", are unable to delete
them and receive a pop-up message stating that the file entry cannot be deleted
until the current operation has been completed. Please refer to the error shown
in example 1 below:
Example
1:
This error
is normally associated with a Client Driven PST Migration task, but can also
apply to a Server Driven PST Migration task as well.
To resolve
this issue follow the steps below:
1. Delete
the contents of the PST_Holding folder and the PST_temp folder (This may already
have been done by the Administrator)
2. Run the
following SQL query to determine the user machines that are affected and are
required to be removed from the EV console as shown in example 2
below:
Example
2:
USE
EnterpriseVaultDirectory
GO
SELECT *
FROM
PstFile
WHERE
filespecification like'%Value%'
Where '%Value%'
equals the partial name of the workstation (example - '%PCNRS%
')
3. Open SQL
Studio Management Tools and expand the EnterpriseVaultDirectory
database.
4. Open the
Table called PstFile and search for the entries shown in the SQL Query in step 2
above.
5. Determine
the Migrating Status from technote http://support.veritas.com/docs/287704 - What
do the values in the "MigrationStatus" field of the PstFile table indicate.
6.Change the
"MigrationStatus" to 100 (Do Not Migrate) for all the relevant entries indicated
in the EV Console and the SQL Query.
7.Save
changes made to the PstFile table and close SQL Studio Management
Tools
8.Close and
Re-open the Enterprise Vault Console
9.Attempting
to delete entries from the Files folder of the Personal Store Management in the
Enterprise Vault Console, should now be successful.
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329948
Article URL http://www.symantec.com/docs/TECH73630
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