The Backup Exec System Recovery (BESR) service terminates unexpectedly at random intervals.
| Article:TECH73687 | | | Created: 2009-01-19 | | | Updated: 2010-01-21 | | | Article URL http://www.symantec.com/docs/TECH73687 |
Problem
The Backup Exec System Recovery (BESR) service terminates unexpectedly at random intervals.
Error
Faulting application VProSvc.exe, version
Solution
The Backup Exec System Recovery service (VProSvc.exe)
terminates at random intervals. Depending on when this occurs, it could affect
scheduled backups and cause them to fail or hang.
The following errors are seen in the application and system event logs (Figures 1 & 2):
Figure 1:
Figure 2:
Workaround:
Create a scheduled task that stops and restarts the BESR service (VProSvc.exe) just before the scheduled backups start.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
The following errors are seen in the application and system event logs (Figures 1 & 2):
Figure 1:
Figure 2:
Workaround:
Create a scheduled task that stops and restarts the BESR service (VProSvc.exe) just before the scheduled backups start.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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|
| Source | Event ID |
| Value | 7031 |
| Description | The Backup Exec System Recovery service terminated unexpectedly. |
| Source | ETrack |
| Value | 1633175 |
| Description | The schedule job fails and BESR service restarted unexpectedly. |
| Source | Event ID |
| Value | 1000 |
| Description | Faulting application vprosvc.exe |
| Source | ETrack |
| Value | 1851211 |
| Description | Faulting application VProSvc.exe, version |
Legacy ID
330017
Article URL http://www.symantec.com/docs/TECH73687
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