An error message regarding the Metconv.txt file may be encountered when viewing certain mails in Outlook.

Article:TECH73757  |  Created: 2009-01-21  |  Updated: 2009-01-11  |  Article URL http://www.symantec.com/docs/TECH73757
Article Type
Technical Solution


Environment

Issue



An error message regarding the Metconv.txt file may be encountered when viewing certain mails in Outlook.

Error



"An error has occurred in MetConv.txt file! Please view the MetConv.log
for more information"

Solution



This issue is fixed as part of a client hotfix for EV 8.0 SP2 and is included below.

Note: This is a replacement Enterprise Vault client for MS Outlook and as such must be installed on the client machines


NOTE:
This issue has been addressed as part of the following release:

Enterprise Vault 8.0 SP3
 http://entsupport.symantec.com/docs/308967

Supplemental Materials

SourceETrack
Value1730063
DescriptionError message when opening mails in Outlook "error has occurred in the MetConv.txt file, refer to the MetConv.log"


Legacy ID



330103


Article URL http://www.symantec.com/docs/TECH73757


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