The following item has been moved in the mailbox but it could not be updated in the archive.

Article:TECH73824  |  Created: 2009-01-24  |  Updated: 2012-09-19  |  Article URL http://www.symantec.com/docs/TECH73824
Article Type
Technical Solution

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Problem



When a user deletes an archived item via the browser search or Archive Explorer the shortcut remains in the mailbox. Once the shortcut is deleted in Outlook the message will move into the Deleted Items folder. If the associated Enterprise Vault (EV) Exchange Policy is configured to 'Archive deleted items' (Exchange Policy => Advanced => Archiving General), when shortcut processing runs, the Archive Task will identify the moved item and will attempt to update the location, resulting in this message.  This can also occur if the shortcut was moved to a different folder in the mailbox. 

 


Error



Event Type: Warning
Event Source: Enterprise Vault 
Event Category: Archive Task 
Event ID: 3378
Description:
The following item has been moved in the mailbox but it could not be updated in the archive. 
Mailbox: /o=Enterprise/ou=OU/cn=CN/cn=Users/cn=v025813 
Folder: \Deleted Items 
Title: Title of the message
Archive folder updated: FALSE 
Retention Category updated: FALSE 
Reason: The Saveset is not in the currently-selected archive. [0xc0041ba4]

V-437-3378


Solution



Workaround 1:

Implement the HideMovedItemUpdateFailure registry value available from Enterprise Vault 8.0 SP2 to suppress the logging of these events. Set HideMovedItemUpdateFailure to 1 to suppress logging of Event ID 3378. If HideMovedItemUpdateFailure is not present, or is set to its default value of 0, these events are logged. 
Note: This registry key should not be applied if the environment leverages custom EVPM Retention Folders, where a folder within the mailbox has a greater Retention period than the Default Retention period for the user. This registry value will hide all Move Item update failures and may mask a more serious concern.
 
1.  Go to Start | Run and type regedit and click OK.
 
2.  Expand HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise vault\Agents.
 
3.  Add a new DWORD value and name it HideMovedItemUpdateFailure.
 
4.  Give the entry a decimal value of 1.  
 
Notes:  This item is an orphaned item and will be deleted on the 4th attempt once it has failed to update three times.  
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
Workaround 2:

The below workaround may be utilized if the Event log warnings exclusively reference only the \Deleted Items location, and the environment does leverage unique Retention folders. 
Disabling the archiving of deleted items in the EV Exchange Policy
1. Open the EV Vault Administration Console (VAC).
2. Expand to Policies | Exchange | Mailbox
3. Right click the appropriate assigned Exchange Policy | Properties.
4. Select the Advanced Tab.
5. Set the advanced setting 'Archive deleted items' to Off.
Once the Task synchronizes the Policy change to the mailboxes, the Mailbox Archiving Task will no longer archive or scan the \Deleted Items location, suppressing the Warning above.
 
Workaround 3:
Implement Orphaned Shortcut Deletion (See the Related Articles section for further details)

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value1461588
Description

The Saveset is not in the currently-selected archive

SourceETrack
Value2726594
Description

Items where the shortcuts are moved to \Deleted Items fail to be updated (The Saveset is not in the currently-selected archive)

SourceEvent ID
Value3378
Description

The following item has been moved in the mailbox but it could not be updated in the archive.

SourceUMI
ValueV-437-3378
Description

The following item has been moved in the mailbox but it could not be updated in the archive.

Related Articles



Legacy ID



330194


Article URL http://www.symantec.com/docs/TECH73824


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