How to collect crash dump files on Windows 2008 and Windows 2008 R2

Article:TECH74145  |  Created: 2009-01-02  |  Updated: 2013-04-30  |  Article URL http://www.symantec.com/docs/TECH74145
Article Type
Technical Solution

Product(s)

Environment

Issue



How to collect crash dump files on Windows 2008 and Windows 2008 R2


Solution



Overview:
What happened to Dr. Watson in Windows 2008?  Dr. Watson was replaced with Problem Reports and Solutions / Windows Error Reporting.

Troubleshooting:
During the course of NetBackup troubleshooting, it might be necessary to analyze why a NetBackup process has performed an Application Fault.

When an application produces a fault within Windows 2008 or 2008R2, a .dmp file is not produced with the default Windows settings.  You will need to configure the OS to produce and store .dmp files.
 
 
Solution:
For Windows 2008 or 2008R2 follow these steps as per this Microsoft Article: msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx
 
 
1. Launch Regedit
2. Navigate into HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3. Create a new Key called LocalDumps
4. Select LocalDumps and create three new entries:
     A. DumpFolder of type REG_EXPAND_SZ    give it a path value of an existing folder where you want the crash dump files to appear when an event occurs.
     B. DumpCount of type REG_DWORD   give it a value of decimal 10
     C. DumpType of type REG_DWORD   give it a value of decimal 2
 
 
NOTE: No reboot is required to activate these keys.
 
 
 
 
Recreate the fault and provide these items to Symantec Support:
1. The crash dump files produced in the configured DumpFolder
2. The OS Event Logs (also collectable via the NBSU utility)
3. The NetBackup Log file for the process which produced the fault 
4. Any additional evidence requested by the Technical Support Engineer


Legacy ID



330604


Article URL http://www.symantec.com/docs/TECH74145


Terms of use for this information are found in Legal Notices