GENERAL ERROR: Status Code 213 - No storage units available for use.
| Article:TECH74200 | | | Created: 2009-01-03 | | | Updated: 2011-08-16 | | | Article URL http://www.symantec.com/docs/TECH74200 |
Problem
GENERAL ERROR: Status Code 213 - No storage units available for use.
Error
MPXProvider returned Not Enough Valid Resources for request ID [set_host_and_dg_info_in_stu_list] could not get any media servers for storage unit
Solution
Error Code(s)/Message(s):
Error message in VxUL (OID 118 NBRB):
V-118-146 [ProviderManager::allocate] MPXProvider returned Not Enough Valid Resources for request ID [set_host_and_dg_info_in_stu_list] could not get any media servers for storage unit
Overview: The Status 213 is generated when the master fails to communicate with the media server.
The UNC path to the remote server was not a factor.
Troubleshooting:
The configuration for the basic disk storage unit indicates the media server and the remote server share.
\install_path\netbackup\bin\admincmd\bpstulist -L
Label: Disk_Storage
Storage Unit Type: Disk
Media Subtype: Basic (1)
Host Connection: media_server
Concurrent Jobs: 1
On Demand Only: yes
Path: "\\remote_server\share"
Robot Type: (not robotic)
Max Fragment Size: 524288
Max MPX: 1
Stage data: no
Block Sharing: no
File System Export: no
High Water Mark: 98
Low Water Mark: 80
Ok On Root: no
Verify the status of the basic disk storage unit with nbdevquery.
\install_path\netbackup\bin\admincmd\nbdevquery -listdp -stype BasicDisk -U
Disk Pool Name : Disk_Storage
Disk Pool Id : INValid
Disk Type : BasicDisk
Status : UP
Flag : Patchwork
Flag : SingleStorageServer
Flag : AdminUp
Flag : InternalUp
Flag : SpanImages
Flag : BasicStaging
Flag : FragmentImages
Flag : CatalogBackup
Flag : Cpr
Flag : RandomWrites
Flag : FT-Transfer
Raw Size (GB) : 0.00
Usable Size (GB) : 0.00
Num Volumes : 1
High Watermark : 98
Low Watermark : 80
Comment : Generic disk group
Storage Server : master_server
Note: The Storage Server is listed as the master_server and not the media_server.
\install_path\netbackup\bin\admincmd\nbdevquery -listdv -stype BasicDisk -U
Disk Pool Name : Disk_Storage
Disk Type : BasicDisk
Disk Volume Name : Internal_16
Disk Media ID : @aaaan
Total Capacity (GB) : 0.00
Free Space (GB) : 0.00
Use% : 100
Status : DOWN
Flag : ReadOnWrite
Flag : AdminUp
Flag : InternalUp
Num Read Mounts : 0
Num Write Mounts : 1
This Storage unit is DOWN because of the Storage Server mismatch.
Note: this can happen if DNS and/or hosts files improperly resolve the master_server by the media_server IP address and vice/versa.
Check aliases:
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename media_server -machinetype media
Check aliases:
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename media_server -machinetype media
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename media_server -machinetype server
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename master_server -machinetype master
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename master_server -machinetype media
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -getalias -machinename master_server -machinetype server
...or:
nbemmcmd -machinealias -getaliases -machinetype media -machinename media_server
nbemmcmd -machinealias -getaliases -machinetype server -machinename media_server
nbemmcmd -machinealias -getaliases -machinetype media -machinename master_server
nbemmcmd -machinealias -getaliases -machinetype server -machinename master_server
nbemmcmd -machinealias -getaliases -machinetype media -machinename master_server
nbemmcmd -machinealias -getaliases -machinetype server -machinename master_server
nbemmcmd -machinealias -getaliases -machinetype master -machinename master_server
Note: These commands listed the master_server as an alias for the media_server and the media_server as an alias for the master_server.
Resolution:
Note: These commands listed the master_server as an alias for the media_server and the media_server as an alias for the master_server.
Resolution:
1. Ensure a recent hot catalog backup completed successfully before proceeding.
2. Delete the media_server disk storage unit.
3. Delete the alias where -alias points to the alias name you want to remove that is improper.
\install_path\netbackup\bin\admincmd\nbemmcmd -machinealias -deletealias -alias master_server -machinetype media
nbemmcmd -machinealias -deletealias -alias media_server -machinetype media
nbemmcmd -machinealias -deletealias -alias master_server -machinetype media
nbemmcmd -machinealias -deletealias -alias master_server -machinetype media
nbemmcmd -machinealias -deletealias -alias media_server -machinename master_server -machinetype server
4. Create a new disk storage unit.
5. Verify storageserver:
nbdevquery -listdp -stype BasicDisk
|
|
| Value | 213 |
| Description | no storage units available for use |
Legacy ID
331383
Article URL http://www.symantec.com/docs/TECH74200
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Thank you.