After installing Microsoft KB957097, the Backup Exec Remote Agent service on a Windows XP workstation fails to start.
| Article:TECH74237 | | | Created: 2009-01-04 | | | Updated: 2011-10-09 | | | Article URL http://www.symantec.com/docs/TECH74237 |
Problem
After installing Microsoft KB957097, the Backup Exec Remote Agent service on a Windows XP workstation fails to start.
Error
The Backup Exec Remote Agent for Windows Systems service on Local Computer started and then stopped. Some services stop automatically if they have no work to do for example, the Performance Logs and Alerts service.
Solution
The follow error may be encountered after applying http://support.microsoft.com/kb/957097
Remote Agent debug log will show the following error:
############################################
BEREMOTE: [02/06/09 12:34:29] [1868] Successfully resolved the "ndmp" service to port: 10000 (host order)
BEREMOTE: [02/06/09 12:34:29] [1868] Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error
Code: 10047, System Error Message: An address incompatible with the requested protocol was used.
------------------------------------------------------------------
BEREMOTE: [02/06/09 12:34:29] [1868] @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1
BEREMOTE: [02/06/09 12:34:29] [1868] Could not start NDMP Listener on port 10000: An error occurred during a socket creation operation: Error Code:
10013, System Error Message: An attempt was made to access a socket in a way forbidden by its access permissions.
BEREMOTE: [02/06/09 12:34:29] [1868] FS_RemoveFileSys
#############################################
Cause:
The IPv6 Protocol is not installed on the Windows XP Operating System
Solution:
Follow the following steps to resolve the issue
Start, point to All Programs, point to Accessories, and then click Command Prompt.
At the command prompt, type: ipv6 install and press the Enter Key.
To install IPV6 Follow the Microsoft Article: http://support.microsoft.com/kb/555577
After rebooting the Windows XP machine Able to start the Services for Backup Exec
Remote Agent debug log will show the following error:
############################################
BEREMOTE: [02/06/09 12:34:29] [1868] Successfully resolved the "ndmp" service to port: 10000 (host order)
BEREMOTE: [02/06/09 12:34:29] [1868] Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error
Code: 10047, System Error Message: An address incompatible with the requested protocol was used.
------------------------------------------------------------------
BEREMOTE: [02/06/09 12:34:29] [1868] @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1
BEREMOTE: [02/06/09 12:34:29] [1868] Could not start NDMP Listener on port 10000: An error occurred during a socket creation operation: Error Code:
10013, System Error Message: An attempt was made to access a socket in a way forbidden by its access permissions.
BEREMOTE: [02/06/09 12:34:29] [1868] FS_RemoveFileSys
#############################################
Cause:
The IPv6 Protocol is not installed on the Windows XP Operating System
Solution:
Follow the following steps to resolve the issue
Start, point to All Programs, point to Accessories, and then click Command Prompt.
At the command prompt, type: ipv6 install and press the Enter Key.
To install IPV6 Follow the Microsoft Article: http://support.microsoft.com/kb/555577
After rebooting the Windows XP machine Able to start the Services for Backup Exec
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Legacy ID
331425
Article URL http://www.symantec.com/docs/TECH74237
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