Unable to create a mailbox in Exchange 2007 for the Backup Exec Logon Account

Article:TECH74240  |  Created: 2009-01-10  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH74240
Article Type
Technical Solution


Issue



Creation of a mailbox for an existing user fails with error "An Exchange 2007 Server on which an address list service is active cannot be found."

 


Error



"An Exchange 2007 Server on which an address list service is active cannot be found."

 


Solution




To be able to run GRT (Granular Recovery Technology) backups and restores of Exchange 2007 Servers, the Backup Exec Logon Account specified must have an active and unique mailbox in Exchange.  The following error may occur when trying to add a mailbox for new or existing user in Exchange 2007 from the Exchange Management Console.
 

"An Exchange 2007 Server on which an address list service is active cannot be found."

  
 
To resolve the above error condition, go to Windows Services Applet and start or restart the Microsoft Exchange System Attendant service.
 
Reference:
 
How to add a mailbox for new user in exchange 2007 
How to Allow Mailbox Access

http://technet.microsoft.com/en-us/library/aa996343(EXCHG.80).aspx


Note:  Log in to the newly created mailbox with a MAPI client ( e.g. Outlook Web Access ) to send and receive mail to initialize the mailbox.  Also, to confirm the mailbox is unique, refer to the Related Documents Section below.

 

 




Legacy ID



331429


Article URL http://www.symantec.com/docs/TECH74240


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