Event ID: 2776 An exception occurred in routine CArchivingAgent::PostProcessArchivedItem EXCEPTION_ACCESS_VIOLATION

Article:TECH74436  |  Created: 2009-01-14  |  Updated: 2013-05-14  |  Article URL http://www.symantec.com/docs/TECH74436
Article Type
Technical Solution


Issue



Event ID: 2776 An exception occurred in routine CArchivingAgent::PostProcessArchivedItem EXCEPTION_ACCESS_VIOLATION


Error



Event ID: 2776 An exception occurred in routine CArchivingAgent::PostProcessArchivedItem
EXCEPTION_ACCESS_VIOLATION


The Enterprise Vault (EV) Archive Task may generate the following errors while attempting to convert archived items with Attachments into Shortcuts:

Errors:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2776
Date: <date>
Time: <time>
User: N/A
Computer: <EVServer>

Description:
An exception occurred in routine DelAttachFromMsgAndAppendList
EXCEPTION_ACCESS_VIOLATION @ 0x10009F4E

-----------------------------------------------------------------------------------------------------------------------------------------------

Event Type
Source: Enterprise Vault
Category: Archive Task
Event ID: 2776
Date: <date>
Time: <time>
User: N/A
Computer: <EVServer>

Description:
An exception occurred in routine CArchivingAgent::PostProcessArchivedItem
EXCEPTION_ACCESS_VIOLATION @ 0x78146BF6
 

 


Cause



After an item with an attachment is archived successfully, EV will attempt to strip the Safety Copy of this item and convert the item into a Shortcut during Post Processing (Either Immediately or After Backup). The above errors may occur during the removal of the email attachment which fails the Post Processing of the item.


At this time, it appears that the item will stay in a Pending state. Since this error occurs only after the archiving of the item has completed successfully, the item will have been indexed and be accessible through the EV Web Application utilities Browser Search (Search.asp), Integrated Search in Outlook (Searcho2k.asp) or Archive Explorer (ArchiveExplorerUI.asp).


Note: Attempting to open the original Pending item will open the Safety Copy still in Exchange.


Solution



This issue is currently resolved in the following release:


Enterprise Vault 8.0 SP3

http://www.symantec.com/docs/TECH63623

 

Supplemental Materials

Value1728858
Description

DelAttachFromMsgAndAppendList EXCEPTION_ACCESS_VIOLATION


Legacy ID



331887


Article URL http://www.symantec.com/docs/TECH74436


Terms of use for this information are found in Legal Notices