A Synthetic backup or True Image Restore job fails with the error "V-79-57344-2307 - A timeout occurred in the messaging involved in collecting additional information for synthetic backup."

Article:TECH74823  |  Created: 2009-01-24  |  Updated: 2012-12-13  |  Article URL http://www.symantec.com/docs/TECH74823
Article Type
Technical Solution


Issue



Restore job fails with the error "V-79-57344-2307 - A timeout occurred in the messaging involved in collecting additional information for synthetic backup."


Error



Final error: 0xe0000903 - A timeout occurred in the messaging involved in collecting additional information for synthetic backup.
Final error category: System Errors


Cause



The above error may occur if the Advanced Disk-based Backup Option (ADBO) license is not present.
 


Solution




If the ADBO license is not present, uncheck the option "Collect additional information for synthetic backup and for true image restore" in Tools - Options to resolve the error.
 
(Figure 1)
 
 
 

 

Supplemental Materials

SourceUMI
ValueV-79-57344-2307
Description

A timeout occurred in the messaging involved in collecting additional information for synthetic backup.


SourceError Code
Value0xe0000903
Description

A timeout occurred in the messaging involved in collecting additional information for synthetic backup.
 



Legacy ID



332693


Article URL http://www.symantec.com/docs/TECH74823


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