Items will not archive or be able to be imported from a PST with errors 4167 and 6793 seen in the Enterprise Vault Event log and Dtrace of StorageArchive or MigratorServer.

Article:TECH74848  |  Created: 2009-01-24  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/TECH74848
Article Type
Technical Solution


Environment

Issue



Items will not archive or be able to be imported from a PST with errors 4167 and 6793 seen in the Enterprise Vault Event log and Dtrace of StorageArchive or MigratorServer.


Solution



Workaround:
 
On the EV server, standardize the settings in Control Panel > Regional and Language Options to use only one Location and its associated Language.

e.g. English (United Kingdom); United Kingdom; English (United Kingdom)

and not

e.g. English (United Kingdom); Hungary; English (United States)

 
Solution:

This issue is currently resolved in the following release:


Enterprise Vault 8.0 SP3

http://www.symantec.com/docs/TECH63623

Supplemental Materials

SourceETrack
Value1841465
Description

Storage of archived items fail when generating item stub when regional settings are mixed between English and multibyte language


Legacy ID



332922


Article URL http://www.symantec.com/docs/TECH74848


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