Items will not archive or be able to be imported from a PST with errors 4167 and 6793 seen in the Enterprise Vault Event log and Dtrace of StorageArchive or MigratorServer.

Article:TECH74848  |  Created: 2009-01-24  |  Updated: 2013-05-14  |  Article URL http://www.symantec.com/docs/TECH74848
Article Type
Technical Solution


Environment

Issue



Items will not archive or be able to be imported from a PST with errors 4167 and 6793 seen in the Enterprise Vault Event log and Dtrace of StorageArchive or MigratorServer.


Solution



On the EV server standardise the settings in Control Panel -> 'Regional and Language Options'  to use one Location and its associated Language.

e.g. English (United Kingdom); United Kingdom; English (United Kingdom)

and not

e.g. English (United Kingdom); Hungary; English (United States)


 
Solution:

This issue is currently resolved in the following release:


Enterprise Vault 8.0 SP3

http://www.symantec.com/docs/TECH63623

 


Supplemental Materials

Value1841465
Description

Storage of archived items fail when generating item stub when regional settings are mixed between English and multibyte language


Legacy ID



332922


Article URL http://www.symantec.com/docs/TECH74848


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