Cannot view help topics

Article:TECH7498

Created: 2005-09-06

Updated: 2005-09-07

Article URL http://www.symantec.com/docs/TECH7498

Article Type
Technical Solution

Languages

Problem

Attempting to view help topics from within the application results in the following error: "Action canceled. Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable."

Environment

Any Windows Operating System

Cause

Microsoft has released a security hotfix that causes this behavior when trying to open .CHM files. Please see http://www.microsoft.com/technet/security/Bulletin/MS05-026.mspx for more information.

Solution

To resolve this issue, follow the steps provided in Microsoft knowledge base article 896358 (http://support.microsoft.com/kb/896358). Alternatively, navigate to the location of the .CHM files using Windows Explorer and open the files manually.

Legacy ID

1530