The standard installation of the ONTAP operating system in NetApp Filers defaults to /vol/vol0.
The CIFS Server configuration automatically maps the C$ CIFS share to root (/) which corresponds to /vol/vol0
Enterprise Vault PST Locator will scan all volumes available on the Filer as part of normal operation.
In order to detect PST files which may be present on /vol/vol0 the scan will first include root (/) as a target and the C$ mapping is intentionally ignored to avoid duplicate scan operations.
Filers on which the standard configuration has been modified due to operating system upgrades or any other administrative purpose, and the C$ mapping no longer points to the volume hosting root (/) may result in the /vol/vol0 volume being ignored by the scan.
This issue would affect all current versions of Enterprise Vault including Service Packs where the PST Locator feature is supported with NetApp Filers. For details about compatibility please refer to the article shown is the Related Documents section below.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com