Attempting to add a SharePoint Farm in backup selections or the Servers list gives an Access Denied error or Backup Exec cannot confirm the Share Point Topology
|Article:TECH75063|||||Created: 2009-01-30|||||Updated: 2014-01-08|||||Article URL http://www.symantec.com/docs/TECH75063|
Attempting to add a SharePoint Farm in backup selections gives an "Access Denied error or Backup Exec cannot confirm the Share Point Topology".
An error was encountered while attempting to browse the contents of Server Farm.
Although the specified server is a SharePoint resource,Backup Exec cannot confirm the topology.
Review your sharepoint credentials and ensure services are running on the Web servers.
This issue is applicable to all supported versions of Sharepoint.
The SPSWrapper (or SPSWrapperV3, SPSWrapperV4, or SPSWrapperV5) process is allowed 30 seconds to start up by the Remote Agent. If this time elapses before the SPSWrapper process starts and responds to the Remote Agent, the Remote Agent debug will show 'process NOT ready!', and the Access Denied error will be received. This condition can be caused by the fact that the SPSWrapper managed applications are digitally signed, and something in the environment is preventing the signature from being verified.
2) In some cases, no communication is possible with the internet because of firewall rules or proxy. In those situations, the CRL authentication process can be turned off. It is important to note that the setting used to disable this connection is global on the Sharepoint Web server so that no digitally signed processes will be authenticated for the specified logon.
A) Log on to the Sharepoint Web server as the account that Backup Exec will be using to back up the Sharepoint resources.
B) Open Internet Explorer and go to 'Tools' and then 'Internet Options'.
C) Click the 'Advanced' tab then scroll down the settings list to the 'Security' section.
D) Uncheck the setting 'Check for publisher's certificate revocation' per FIG. 2 below.
E) Click 'OK' then Internet Explorer may be closed.
F) On the Backup Exec media server, the Sharepoint farm should now be possible to add in backup selections.
Article URL http://www.symantec.com/docs/TECH75063