Backup Exec installation on Windows 2008 Server fails with error 5

Article:TECH75090  |  Created: 2009-01-30  |  Updated: 2014-04-10  |  Article URL http://www.symantec.com/docs/TECH75090
Article Type
Technical Solution

Product(s)

Subject

Issue



Backup Exec for Windows Servers installation on Windows 2008 Server fails with "Failed to install SQL Express BKUPEXEC instance error 5"

 


Error




Failed to install SQL Express BKUPEXEC instance error 5

 

Backup Exec installation fails and the install log (bkupinst.htm) reports following error:

ERROR: Failed to install SQL Express BKUPEXEC instance with error 5.
Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
Failed to install third party products.
Validating install complete
Success unloading BEINSTDLGS.DLL.
CLEANUP: Install has removed the following files from: C:\DOCUME~1\<user>\LOCALS~1\Temp\1\{B52AF7AF-C5B3-47FC-8116-AD2208FC8904}
Removed files:
ERROR: Installation failed with error 1603.


 


Solution



Check the existence of a File Screen Template that could be preventing the extraction of the SQL Express install files.  Uncheck System Files and Temporary Files groups. SQL Express self extractor by design look for the hard disk with the more available space to create a temporary folder to extract the installation files.
 
According to Microsoft Windows 2008 Server Help:

"...A file screen template defines a set of file groups to screen, the type of screening to perform (active or passive), and (optionally) a set of notifications that will be generated when a user saves, or attempts to save, an unauthorized file. If you base your file screens on a template, you can automatically update all file screens that are based on a specific template by editing that template..."
 

On Windows 2008 Server go to Start --> All Programs --> Administrative Tools --> File Server Resource Manager and select File Screens on File Screening Management node.

 

On the right pane should appear the defined File Screen templates.

 

Open the properties of the File Screen template that monitors HD.

 

Uncheck System Files, Executable files and Temporary Files groups.

 

Re run the setup.

 


Supplemental Materials

SourceError Code
Value5
Description

Failed to install SQL Express BKUPEXEC instance with error 5


SourceError Code
Value1603
Description

ERROR: Installation failed with error 1603.

 



Legacy ID



334094


Article URL http://www.symantec.com/docs/TECH75090


Terms of use for this information are found in Legal Notices