During a PST import via the Import PST Wizard in the Enterprise Vault Admin console, the import stops with the following error: "Process Aborted due to an unrecoverable error"

Article:TECH75291  |  Created: 2009-01-06  |  Updated: 2014-12-12  |  Article URL http://www.symantec.com/docs/TECH75291
Article Type
Technical Solution


Issue



During a PST import via the Import PST Wizard in the Enterprise Vault Admin console, the import stops with the following error: "Process Aborted due to an unrecoverable error"


Error



During a dtrace of MigratorServer, the following messages are seen:


1200 11:14:51.348 [3042] (MigratorServer) <1060> EV~E Event ID: 6593 Abnormal error occurred | |PST file: F:\PSTMigrationFolder\jsmith\stuff.pst |Archive Name: Calendar |Vault Id: 123456789ABCDEF0123456789ABCDEF012345678ev |Reference: PI/IS |
1201 11:14:51.348 [3042] (MigratorServer) <1060> EV:M CMigrator::ProcessItem (Exit) |Catastrophic failure [0x8000ffff] |
1202 11:14:51.348 [3042] (MigratorServer) <1060> EV:M CMigrator::ProcessChunkOfMessages (Exit) |Catastrophic failure [0x8000ffff] |


Solution



If on Enterprise Vault 8.0 SP2, see attachments section for Files_332564.zip

This issue is currently resolved in the following release:
 

Enterprise Vault 8.0 SP3 - Release Details
http://www.symantec.com/docs/TECH63623


Attachments

Hotfix for Enterprise Vault for Microsoft Exchange (Roll up of 1807076, 1810625 and 1835530)
Files_332564.zip (2 MBytes)

Supplemental Materials

SourceETrack
Value1835530
Description

PST Migration stops when an item cannot be archived from the PST.




Legacy ID



334746


Article URL http://www.symantec.com/docs/TECH75291


Terms of use for this information are found in Legal Notices