Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message.

Article:TECH75303  |  Created: 2009-01-06  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH75303
Article Type
Technical Solution

Product(s)

Environment

Issue



Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message.


Solution



When selecting Forward from the popup menu (right click on the email from the folder list) to forward a Domino archived email, the shortcut is forwarded instead of the archived message. A review of the forwarded email in the recipient's mailbox shows only the shortcut message.

Workaround:
Click on the Forward button instead of the pop up menu and the archived message will be retrieved and forwarded.
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com.

 

Supplemental Materials

Value1403773
Description

Tracking number


Legacy ID



334760


Article URL http://www.symantec.com/docs/TECH75303


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