Shortcuts not updated after PST import to new archive in 8 SP2

Article:TECH75546  |  Created: 2009-01-13  |  Updated: 2014-02-26  |  Article URL http://www.symantec.com/docs/TECH75546
Article Type
Technical Solution


Issue



After exporting an Enterprise Vault archive to a PST file and attempting to import that PST file to a new archive in Enterprise Vault 8.0 service pack 2, the Enterprise Vault shortcuts in the target mailbox are not updated and no longer function.


Error



No errors reported


Solution



If on Enterprise Vault 8.0 SP2, see attachments section for Hotfix_337511.zip
 
This issue is currently resolved in the following release:

Enterprise Vault 8.0 SP3
http://www.symantec.com/docs/TECH63623
 

 


Attachments

Exporting archives to PSTs and importing the PSTs does not update any shortcuts in mailbox, causing all shortcuts become invalid
Hotfix_337511.zip (556 kBytes)

Supplemental Materials

SourceETrack
Value1858682
Description

Exporting archives to PSTs and importing the PSTs does not update any shortcuts in mailbox, causing all shortcuts become invalid



Legacy ID



335054


Article URL http://www.symantec.com/docs/TECH75546


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