Error "Enterprise Vault is not available because of your Outlook Configuration" when opening Outlook Anywhere.
| Article:TECH75598 | | | Created: 2009-01-10 | | | Updated: 2011-06-08 | | | Article URL http://www.symantec.com/docs/TECH75598 |
Problem
Error "Enterprise Vault is not available because of your Outlook Configuration" when opening Outlook Anywhere.
Error
" Enterprise Vault is not available because of your Outlook Configuration. Contact your Help Desk for details of how to enable Enterprise Vault with Outlook Anywhere."
Environment
Outlook 2007/2010
Solution
This happens when RPC over HTTP is not configured in Desktop policy on the Enterprise Vault (EV) server. EV buttons would not be visible when this happens.
Solution:
1. Open the Enterprise Vault Administration Console
2. Go to Policies > Exchange > Desktop
3. Open the appropriate Desktop policy
4. Go to the Advanced tab
5. Select Outlook in the drop down and configure the following settings:
- RPC over HTTP Restrictions : None
- RPC over HTTP Proxy URL : https://webmail.company.com/enterprisevault
- RPC over HTTP connection : Direct or Use Proxy
For more details on RPC over HTTP configuration on Exchange 2007, please refer the related document:
6. Once the policy is set, synchronize the Mailboxes and then try opening Outlook Anywhere again.
|
|
Related Articles
Legacy ID
335339
Article URL http://www.symantec.com/docs/TECH75598
Terms of use for this information are found in Legal Notices
Thank you.