Exchange 2007 information store disappears from the backup job selection list if the Exchange backup fails and reappears after rebooting of the exchange server.

Article:TECH76026  |  Created: 2009-01-26  |  Updated: 2013-11-27  |  Article URL
Article Type
Technical Solution


Exchange 2007 information store disappears if the Exchange backup fails and re-appears after rebooting  the Exchange server


V-79-57344-65055 - AOFO: Initialization failure on: "\\MAIL01\Microsoft Information Store\SG1". Advanced Open File Option used: No.
Snapshot provider error (0xE000FE1F): The device cannot be found.
Check the Windows Event Viewer for details.



This issue occurs because of a deadlock in the Store.exe process.

On a Microsoft Exchange 2007 server, the Microsoft Exchange Information Store service stops responding intermittently.

The following event is logged in the Application Log on the Exchange server:

Event Source: MSExchangeIS
Event Category: General
Event ID: 9667
Date: 9/30/2009
Time: 10:15:00 AM
User: N/A
Computer: MAIL01
Failed to create a new named property for database "xxxx\xxxx" because the number of named properties reached the quota limit (8192).
User attempting to create the named property: "MAIL01$"
Named property GUID: 00020386-0000-0000-c000-000000000046
Named property name/id: "x-vitals"



To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1.


Supplemental Materials


The device cannot be found.

SourceEvent ID

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices