Can not map a drive from within the Backup Exec Symantec Recovery Restore Environment (SRD)
| Article:TECH76187 | | | Created: 2010-01-15 | | | Updated: 2010-01-15 | | | Article URL http://www.symantec.com/docs/TECH76187 |
Problem
Can not map a drive from within the Backup Exec Symantec Recovery Restore Environment (SRD)
Solution
Symptom:
When
performing a restore, the Recovery Points are on another server.
Solution1:
1. Navigate
to the Network tab.
2. Select
Ping a Remote Computer to verify that networking is functioning. if there
are any Network issues, resolve them.
3. Select
Map a Network Drive.
4. If this
fails try Connect Using a Different User Name
5 If this
fails as well, try Solution 2.
Solution
2.
1. Navigate
to the Analyze tab.
2. Select
Open a Command Shell Window.
3. At the
command prompt type the following:
NET USE
Z: \\SERVER_NAME\SHARE_NAME <Enter>
Note: For
\\SERVER_NAME either the UNC name, or IP address may be input
4. In a
Workgroup this will be all that needs to be done.
5. In a
domain there will be a prompt for User Name and for Password. Input the
appropriate credentials.
6. To verify
that the drive has been mapped, at the command prompt type Z:<Enter>. You
should see your recovery points or be able to navigate to them from
here.
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Legacy ID
336438
Article URL http://www.symantec.com/docs/TECH76187
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