Anti-virus software settings/configuration may negatively impact a backup job's throughput rate/speed, especially when targeted to Backup-to-Disk (B2D) locations

Article:TECH76327  |  Created: 2009-01-02  |  Updated: 2012-07-19  |  Article URL http://www.symantec.com/docs/TECH76327
Article Type
Technical Solution

Product(s)

Issue



Anti-virus software settings/configuration may negatively impact a backup job's throughput rate/speed, especially when targeted to Backup-to-Disk (B2D) locations


Solution



Troubleshooting steps for testing purposes:
 
1. Attempt to add an exclusion for the Backup Exec installation directory.
2. Add an exclusion for any backup to disk locations. 
3. Temporarily disable any "On Access Scanning" features the anti-virus software may have. 
4. If User has got McAfee Antivirus enterprise 8.8.0 then go to on access default process policies and Select scan item tab. Then uncheck "Scan when writing to disk". Then go to the remote pc and media server and Click force policies from Mcafee Console.
 
If the backup speed improves and it is determined the anti-virus software's processes are the cause of the backup performance issue after performing the steps above, contact the anti-virus software vendor for further assistance with resolving the issue.  Review the Related Articles Section below also for further troubleshooting information.
 



Legacy ID



336648


Article URL http://www.symantec.com/docs/TECH76327


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