Attachment links not accessible when opening archived calendar items in Outlook Web Access (OWA) 2007

Article:TECH76362  |  Created: 2009-01-03  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH76362
Article Type
Technical Solution


Issue



Attachment links not accessible when opening archived calendar items in Outlook Web Access (OWA) 2007


Cause



When using OWA 2007 to open archived calendar items with attachments, and the attachments have been stripped by policy, the attachment links are not accessible.

Workarounds:
  1. Turn on the preview pane in the Calendar, the attachment links will be accessible from there.
     
  2. Open the item from Archive Explorer

More info:

In Enterprise Vault 7.5, “Strip Calendar Attachments” is part of the mailbox policy, under the Advanced tab --> Archiving General

In Enterprise Vault 8.0 it has been renamed to “Strip Attachments to non-shortcut items”


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value1739431
Description

OWA 2007: Calendar attachments not available if stripped by policy


Legacy ID



336688


Article URL http://www.symantec.com/docs/TECH76362


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