Outlook Web Access (OWA) 2007: Manually archiving or restoring from instant search doesn't work if the item is not in the current folder

Article:TECH76363  |  Created: 2009-01-03  |  Updated: 2014-08-17  |  Article URL http://www.symantec.com/docs/TECH76363
Article Type
Technical Solution


Issue



Outlook Web Access (OWA) 2007: Manually archiving or restoring from instant search doesn't work if the item is not in the current folder


Cause



When using OWA 2007 to manually archive or restore items from an "Instant Search", the item will get stuck in pending if the item is not located in the current folder.

More info:
 
Outlook Web Access 2007 allows an "Instant Search" of the users mailbox similar to Outlook 2007.  This is done from the instant search bar.  The instant search bar by default searches the current folder, but the user can select "This folder and subfolders", or "All Folders and Items"
 

Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value1762773
Description

Manually archiving or restoring from instant search doesn't work if the item is not in the current folder


Legacy ID



336689


Article URL http://www.symantec.com/docs/TECH76363


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