ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body

Article:TECH76366  |  Created: 2009-01-03  |  Updated: 2013-08-30  |  Article URL http://www.symantec.com/docs/TECH76366
Article Type
Technical Solution


Issue



ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body


Error



Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2776
Date: 3/4/2009
Time: 2:22:42 PM
User: N/A
Computer: SQL-EV
Description:
An exception occurred in routine

ExtractCharSetsAndEncodeString
EXCEPTION_STACK_OVERFLOW @ 0x10052F37


Solution



When using customized shortcuts set to include more than 30,000 characters from the original message body, and a message is archived that contains at least this many characters, post processing may cause ArchiveTask to consume 100% CPU and not complete.  Items may get stuck in the A1 queues.

Workaround:

Configure shortcut policy to include less than 30,000 characters of original message body.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 

Supplemental Materials

SourceETrack
Value1596786
Description

Archiving task spikes CPU usage at 100% when processing items with over 30,000 characters


SourceEvent ID
Value2776
Description

An exception occurred in routine

ExtractCharSetsAndEncodeString
EXCEPTION_STACK_OVERFLOW @ 0x10052F37


SourceUMI
ValueV-437-2776
Description

An exception occurred in routine

ExtractCharSetsAndEncodeString
EXCEPTION_STACK_OVERFLOW @ 0x10052F37


Legacy ID



336692


Article URL http://www.symantec.com/docs/TECH76366


Terms of use for this information are found in Legal Notices