Troubleshooting Legal Holds

Article:TECH76407  |  Created: 2009-01-04  |  Updated: 2014-11-26  |  Article URL http://www.symantec.com/docs/TECH76407
Article Type
Technical Solution


Issue



Troubleshooting Legal Holds

 


Solution



For performance related issues, please refer to technical note:  'Poor legal hold performance' in the Related Documents section of this technical note.


Legal holds counts between Discovery Accelerator (DA) and Vault Stores are not synchronized
 
  • Verify the number counts were obtained by running the scripts in the technical note: 'How to verify Legal Holds are in sync between Discovery Accelerator and Enterprise Vault Stores' referenced in the Related Documents section of this technical note.  Also verify that ALL Enterprise Vault (EV) Vault Stores and Discovery Accelerator (DA) customer databases were included in the count.
  • From the Graphical User Interface (GUI) verify the value is 0 under Remaining Items for every case. (including closed cases)
  • Determine if any of the errors are not 775 - items missing communications issues
To determine the type of legal holds errors across the entire DA database, run the following script against each DA customer database

SELECT DISTINCT LegalError FROM tblIntDiscovereditems

If all errors are 775 or  -2147220729, please refer to technical note: 'How to reapply Legal Holds on only those items that failed' in the Related Documents section of this technical note.
for error that are not 775 or  -2147220729, please refer to technical note:  'Poor legal hold performance' in the Related Documents section of this technical note.



Legal holds are not applying or removing -
 
  • Verify the EV binaries on the DA server are the same version running on the EV servers
  • Verify all EV storage services are running.  Error under Case properties - Cause:Enterprise Vault is not running.
  • Unregister the AuthClient.dll on the DA server.  Please refer to 'Legal Holds never get applied to accepted search items' technical note in the Related section of this technical note.
  • Increase the ConnectionTime value for the DA customer database.  Please refer to 'Applying Legal Hold in Discovery Accelerator (DA) never completes' technical note in the Related section of this technical note.
  • Reset IIS on both the SQL server as well as the DA server.
  • Reboot the SQL server.  If this resolves the issue, please refer to technical note 'Poor legal hold performance' in the Related section of this technical note.
  • On all Vault Stores, DA and tempDB databases, insure the data and log files are set to allow growth (recommend setting to unrestricted) and there is ample available hard disk space for the growth.
  • Set the autogrowth for both data and log files to physical growth between 100-500MB for the Vault Stores and Discovery Accelerator (DA) databases.
  • From the DA server, place the Vault Service Account (VSA) temp folder on a hard drive with at least twenty (20) gig of available free space.


Legal Hold are applied, but error out -

To find out the type of errors recorded, run the following query against the DA customer database
SELECT DISTINCT LegalError FROM tblIntDiscoveredItems
--WHERE CaseID = xx

If all errors are 775 or  -2147220729, please refer to technical note: 'How to reapply Legal Holds on only those items that failed' in the Related Documents section of this technical note.
for error that are not 775 or  -2147220729, please refer to technical note:  'Poor legal hold performance' in the Related Documents section of this technical note.
 



Legacy ID



336751


Article URL http://www.symantec.com/docs/TECH76407


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