Event ID 3172 and Event Id 2270 prevents Enterprise Vault from archiving an email item for a specific user

Article:TECH76503  |  Created: 2009-01-06  |  Updated: 2014-01-13  |  Article URL http://www.symantec.com/docs/TECH76503
Article Type
Technical Solution

Product(s)

Issue



The following two errors below will be logged during the attempt to archive email(s) for a specific user


Error



Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3172
Date: 06/11/2009
Time: 10:39:08
User: N/A
Computer: BKADEV01
Description:
An ArchiveMarkedItems request has failed.
Mailbox: /O=ABC & EVtest/OU=HEC/cn=Recipients/cn=XYZ
Folder:  

Error: An invalid retention category was detected while attempting to archive an item       [0xc0040cb8]
V-437-3172

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2270
Date: 06/11/2009
Time: 10:39:08
User: N/A
Computer: BKADEV01
Description:
A queued operation exceeded the retry count and has been discarded

m_pIArchiveAction->ArchiveMarkedItems(ExchangeServer = "EXCA1",
MailboxDn = "/O=ABC & EVTest/OU=HEC/cn=Recipients/cn=XYZ",
FolderPath = " ",
PathSeparator = "AAAAAAAABLKBCABAAOLAKGECKMDMHDKCOKLGCEPIABAAKNCEHONCDMHAGCEJIDHIGGBPMHHJKHAJAAAGBNANAADKAAAA",
TimeStamp = "2009-11-06T10:38:58",
RetentionCategoryId = "",
AuthToken = "S-1-1-0 S-1-5-11 S-1-5-15 S-1-5-2 S-1-5-21-1108834912-2138070866-996114204-1033 S-1-5-21-1108834912-2138070866-996114204-1043 S-1-5-21-1108834912-2138070866-996114204-1045 S-1-5-21-2508644391-201732736-1330427892-12414 S-1-5-21-2508644391-201732736-1330427892-13314 S-1-5-21-2508644391-201732736-1330427892-15119 S-1-5-21-2508644391-201732736-1330427892-15121 S-1-5-21-2508644391-201732736-13
V-437-2270


Cause



User is not enabled for archiving or there is an issue reading the hidden message on the mailbox.


Solution



1. Verify the mailbox is in the correct Provisioning Group. If so, remove it and add it again. After doing this,  perform "run now" on provisioning task
2. Enable the user through the 'Enable Mailboxes for Archiving' wizard. Note, if it displays as Enabled, disable it and re-enable it to reset the hidden message.
3. Synchronize mailbox
 

Supplemental Materials

SourceEvent ID
Value3172
Description

Error: An invalid retention category was detected while attempting to archive an item [0xc0040cb8]


Value0xc0040cb8
Description

Error: An invalid retention category was detected while attempting to archive an item [0xc0040cb8]


SourceEvent ID
Value2270
Description

A queued operation exceeded the retry count and has been discarded
 



Legacy ID



336885


Article URL http://www.symantec.com/docs/TECH76503


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